Questions, answered with clarity.

Yes. The Premium US minimum is 50 kits total per order, and you can mix products to reach that minimum. Include the number of kits for each product in your inquiry.

We respond within 8 hours. Please allow for time-zone differences when waiting for a reply. You can use the contact form or WhatsApp at +1 612-582-6714.

Choose a warehouse or Factory Direct catalog, check the specification and pack size, and use Add to inquiry to select the number of kits. Continue to the quote request, include your destination and documentation needs, and send the form. We confirm stock, shipping and the total before you approve the order and pay. Adding items to an inquiry does not reserve stock or place an order.

Warehouse inventory is locally reported stock intended for faster regional fulfillment when available. Factory Direct offers a broader manufacturer-direct selection and uses a different international fulfillment process. The best option depends on your destination, required products, current inventory, and timing.

Inventory pages show the most recently reported counts, but availability can change as orders are processed. Please confirm stock before finalizing a research-supply request, especially for time-sensitive or larger orders.

We accept Zelle, Wise, ACH, USDT and credit cards. Credit card payments have a 5% processing fee. Review the payment instructions and final total in your quote before paying.

Domestic shipping is $35. International shipping is $80. Confirm the fulfillment route and total with your quote, especially when selecting products from more than one warehouse.

Factory Direct orders are grouped with other packages in a larger bulk shipment. After the bulk shipment clears customs in the destination country, individual orders are separated and forwarded through the local postal or courier network. Cryonix uses this process to support smoother, more reliable international fulfillment.

The Factory Direct fulfillment process is used for the United States, Australia, and many other countries. Shipping eligibility can vary by destination and product, so contact Cryonix before ordering to confirm the available route for your location.

Estimated shipping time is 3–7 days for domestic shipments and 7–10 days for international shipments. Confirm preparation and dispatch timing with your quote. Customs clearance and carrier delays can affect delivery.

COAs and supporting documentation are available on request for supported products and batches. Documentation varies by product, batch, and availability. Submit the product name, batch or lot number, or order details through the verification page so the team can check the relevant records.

Not always. Cryonix performs factory quality control and independently verifies selected batches, while batch-specific documentation is provided where available. Because third-party testing is not performed on every individual production lot or vial, a supplied COA may not be from the exact batch you receive. The team will identify the documentation available for your product as clearly as possible.

Use the batch or lot information on the label, the QR-linked resource where supported, or your order details. Submit that information through the verification page to request any available COA, batch reference, or supporting product documentation.

Products presented by Cryonix are supplied strictly for laboratory research use only. They are not medicines, supplements, or products intended for human or animal consumption, diagnosis, treatment, or prevention of disease.

No. Cryonix does not provide dosing instructions, treatment protocols, medical advice, or human-use guidance. Educational content on the website discusses research contexts only and should not be treated as medical instruction.

Storage and handling requirements can vary by material and format. Review the product information and Cryonix reconstitution and storage guide, and request product-specific documentation when needed. The guide is educational laboratory information, not human-use or dosing guidance.

Yes. Rules can differ by country, compound, intended use, and import route. Buyers are responsible for understanding and complying with the laws and regulations that apply in their jurisdiction. Website content is general information, not legal or regulatory advice.

Yes. Cryonix supports wholesale inquiries, repeat orders, and larger sourcing discussions for qualified buyers. Include the requested products, sizes, quantities, buyer type, destination market, and documentation requirements so the team can provide relevant availability and pricing information.

Include product names or catalog codes, specifications, the number of kits, destination country, and any documentation needs. For an existing order, include the order reference and batch details. We respond within 8 hours; please allow for time-zone differences.